Join our team
Customer Support Opportunity (Remote)
Over the past weeks, our Revival Sale has brought an incredible amount of support, orders, and messages from customers all over.
We’re truly grateful — but with that growth comes a new challenge.
At Sunny Paws, we believe every customer deserves a thoughtful and personal response.
We don’t see emails as “tickets” — we see real people behind every message.
Because of this, we’re currently looking for someone who can support us in handling customer communication during this busy period.
Customer Support (Remote)
Due to the high volume of emails during our Revival Sale, we’re looking for someone who can help us respond to customers in a kind, calm, and professional way.
You’ll be responsible for:
– answering customer emails in a warm and clear tone
– helping customers with order updates and tracking
– assisting with basic issues or questions
– making sure every customer feels heard and helped
What you can expect from us
Working with Sunny Paws means being part of a small but growing boutique brand where your work actually matters.
You can expect:
– clear guidance and simple systems to follow
– flexible working hours (remote)
– a supportive and respectful environment
– direct communication, no corporate structure
– the opportunity to grow with the brand
We value people who take ownership, communicate clearly, and genuinely care about helping others.
What we’re looking for
– friendly and patient communication style
– strong written English
– reliable and available on a daily basis
– comfortable working online (email systems, basic tools)
– able to stay calm in busy situations
Apply here
Think you’d be a great fit for Sunny Paws?
Send us a short introduction about yourself, your experience, and your availability.